PinnedWhy CX teams and programs failCustomer Experience is not a new idea. In fact, probably 6 years or so before CX came into the consciousness of business it was being…Jun 2, 2021Jun 2, 2021
AI on the Battlefield: Can Generative Tech Prevent the Wars It Powers?I dont often think about innovation, transformation or emerging tech outside the context of achieving the intent and outcomes of the…Nov 19Nov 19
Emerging Technologies and the Human Edge: Unlocking the Future of Innovation and ProductivityTechnology has always been a powerful enabler. From the advent of the steam engine to the rise of the internet, each innovation has…Nov 19Nov 19
Published inFortune Favors the BraveThe 5 principles of Transformative LeadershipWhat’s the best way to make an IT organization more innovative and resilient? Let’s talk about it.Feb 5, 2023Feb 5, 2023
Practical Agility: Evolving/Adapting the Architecture as a Service ModelI have been tinkering with some crazy ideas… very early stage… and I would love to get some perspectives and a gut check on them. Now…Jul 29, 2021Jul 29, 2021
How do you measure Business Architecture success?I recently came across this infographic that was shared by a colleague and wanted to take a few minutes to share some of my thoughts and…Jul 6, 2021Jul 6, 2021
Professional Courage… or how to succeed in the “New Normal”A few words on professional courage and how to be awesome in the “new normal”.Jul 4, 2021Jul 4, 2021
How does your team deal with the unexpected?How does your team handle the unexpected?Jul 4, 2021Jul 4, 2021
Bias in AI/ML Models and LearningI was watching a fascinating documentary on Netflix last night called “Coded Bias” where the topic was about a grad student at MIT who was…Jun 2, 2021Jun 2, 2021
Design Thinking vs Lean StartupDesign Thinking and Lean Startup are two methodologies — or frameworks — that have become popular with many product developers and…Jun 2, 2021Jun 2, 2021
