Cory Smith

Cory Smith

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Cory Smith

Why CX teams and programs fail

Customer Experience is not a new idea. In fact, probably 6 years or so before CX came into the consciousness of business it was being…

7 min readJun 2, 2021

Cory Smith
in
Fortune Favors the Brave

The 5 principles of Transformative Leadership

What’s the best way to make an IT organization more innovative and resilient? Let’s talk about it.

6 min readFeb 5, 2023

The Five Principles of Transformative Leadership

Cory Smith

Practical Agility: Evolving/Adapting the Architecture as a Service Model

I have been tinkering with some crazy ideas… very early stage… and I would love to get some perspectives and a gut check on them. Now…

4 min readJul 29, 2021

Practical Agility: Evolving/Adapting the Architecture as a Service Model

Cory Smith

How do you measure Business Architecture success?

I recently came across this infographic that was shared by a colleague and wanted to take a few minutes to share some of my thoughts and…

3 min readJul 6, 2021

How do you measure Business Architecture success?

Cory Smith

Professional Courage… or how to succeed in the “New Normal”

A few words on professional courage and how to be awesome in the “new normal”.

1 min readJul 4, 2021

Professional Courage… or how to succeed in the “New Normal”

Cory Smith

How does your team deal with the unexpected?

How does your team handle the unexpected?

3 min readJul 4, 2021

How does your team deal with the unexpected?

Cory Smith

Bias in AI/ML Models and Learning

I was watching a fascinating documentary on Netflix last night called “Coded Bias” where the topic was about a grad student at MIT who was…

2 min readJun 2, 2021

Cory Smith

Design Thinking vs Lean Startup

Design Thinking and Lean Startup are two methodologies — or frameworks — that have become popular with many product developers and…

5 min readJun 2, 2021

Cory Smith
in
Fortune Favors the Brave

Q: How do we compete with Amazon? A: You don’t.

Came across this article today and it reminded me of a “digital transformation” discussion I had with some grocery store leaders a few…

2 min readNov 12, 2018

Cory Smith
in
Fortune Favors the Brave

Digital is a descriptor, not a definition!

As a consultant focused on digital transformation I am often asked what that is… or what makes something “Digital”. As I frequently tell…

3 min readNov 12, 2018

Why CX teams and programs fail

Customer Experience is not a new idea. In fact, probably 6 years or so before CX came into the consciousness of business it was being…

The 5 principles of Transformative Leadership

What’s the best way to make an IT organization more innovative and resilient? Let’s talk about it.

Practical Agility: Evolving/Adapting the Architecture as a Service Model

I have been tinkering with some crazy ideas… very early stage… and I would love to get some perspectives and a gut check on them. Now…

How do you measure Business Architecture success?

I recently came across this infographic that was shared by a colleague and wanted to take a few minutes to share some of my thoughts and…

Professional Courage… or how to succeed in the “New Normal”​

A few words on professional courage and how to be awesome in the “new normal”.

How does your team deal with the unexpected?

How does your team handle the unexpected?

Bias in AI/ML Models and Learning

I was watching a fascinating documentary on Netflix last night called “Coded Bias” where the topic was about a grad student at MIT who was…

Design Thinking vs Lean Startup

Design Thinking and Lean Startup are two methodologies — or frameworks — that have become popular with many product developers and…

Q: How do we compete with Amazon? A: You don’t.

Came across this article today and it reminded me of a “digital transformation” discussion I had with some grocery store leaders a few…

Digital is a descriptor, not a definition!

As a consultant focused on digital transformation I am often asked what that is… or what makes something “Digital”. As I frequently tell…

Professional Courage… or how to succeed in the “New Normal”